March 18, 2011 by roomrefiner
There are some days that are so very very good, and others that are not. And it usually has to do with people (not just the weather). I recently had a client interaction that did not work out very well. Interestingly I had a very big RED FLAG indicating that I should not be pursuing work with them, I even ran it by my book club friends who all said, ”Cat don’t accept work you don’t feel right about”. And what did I do? I did not listen to my intuition nor my friends. Well, to make a long story short, I have learned another lesson. Listen to my gut, it is pretty much always right. This incident brought me down, majorly. But there is always sun after the rain. A dear client I have worked with for most of 2010 wrote me the best review ever. My heart was beating fast as I read her words. She and her husband are amazing people and although we went through a LOT together that was not always positive, Connie wrote the following review – making my day a happy happy one.
Best customer service, best follow through
February 2011 - wow! what a fabulous job Room4refinement did for us. We purchased an older condo that was actually three units combined. The transformation is amazing. During the process, I struggled as I’m not able to see blueprints. She had three dimensional drawings done up so I could visualize not only the layout of the structure, but also adding color and furniture to get a better feel. There were times when I disagreed with her thoughts, which is normal, but i always felt comfortable discussing this with her and never did she make me feel like i had no taste. She was diligent about using furniture and peices I already had instead of buying everythng new, which for obvious reasons was appreciated. Her attention to detail and her ability to see beyond the empty spaces was remarkable. She took me outside of what I thought was my comfort zone and did so in a way to ensure I absolutley loved the results. Today, I can honestly say that without her, the construction would never have been completed. My contractor got 95 percent done and then left my project to go onto his new one. It was Cat who managed to get the subs in and get the work done. Even during the main part of the construction, it was Cat, not the contractor, who spent each day at the site ensuring the subs were being managed. The amazing thing about this is that she did not charge me for all of these hours. She knew I was already paying the contractor and eventhough he was not doing his job, she did not feel it was right for me to pay twice. I have a ton of respect and admiration for the work she did and the way she valued our home. I will highly recommend her firm to others and will most certainly use her again.
Connie

This is Connie’s new kitchen. More to come in a future post…